A new report by the IBM Center for The Business of Government documents that 21st century citizens are performing a new role as they engage with their government at all levels – they are becoming innovators. The study’s authors, University of Wisconsin professors Satish and Priya Nambisan, say that a trifecta of austerity, complexity, and digital technology has created this new opportunity for everyday citizens to help “co-create” new solutions for solving civic problems in their communities.
The term “co-creation” refers to the development of new public services by citizens in partnership with government. The authors outline four roles that citizen co-creators often assume: explorer, ideator, designer, and diffuser.
“These four citizen roles imply different types of contributions in civic problem solving, different types of government-citizen interactions and thereby the need for different types of mechanisms and support infrastructure,” the authors observe.
The report also explores a wide range of mechanisms for citizen co-creation, such as the use of new technologies such as mobile apps, contests, serious gaming, and data mashups. Taken together, these mechanisms offer less expensive problem-solving techniques than were ever available in the past.
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