[wanabidii] Citizen Feedback Drives Performance Improvements in Kenya’s Water and Sanitation Services

Friday, December 07, 2012

With support from the World Bank and the Water and Sanitation Program, the government of Kenya is working to address water shortages. The Kenya Water and Sanitation Services Improvement Project (WASSIP) is targeting major infrastructure investment, as well as strengthening governance reforms. As part of its project appraisal document (PAD) it committed to partner with the Water and Sanitation Program in strengthening social accountability. The strategy adopted by the Water and Sanitation Program is to assist the Water Services Regulatory Board (WASREB) to put in place community Water Action Groups, introducing citizen scorecards, and using information and communication technologies (ICT) to create a feedback platform that enhances the accountability of local utilities.

Link: http://web.worldbank.org/WBSITE/EXTERNAL/NEWS/0,,contentMDK:23302835~pagePK:34370~piPK:34424~theSite...

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