[wanabidii] Kindly Circulate

ASSISTANT MANAGER-CENTRALIZED OPERATION Banking, Dar es Salaam, Tanzania Ref 13936 Mar 5 A new and exciting position has opened for an Assistant centralized operation Manager in a bank. The Ideal candidate will be leading the team of customer service officer in the centralized operations center and also responsible for the resolution of staff and customer queries as they arise out of national distributed operations.
Reporting Structure
Reporting To		Centralized operation Manager
Supervision Of
Interacts With		Staffs
Job Description		Supervise Easy operations customer service end-to-end to ensure that all reported queries and complains are resolved on time and as per specified SLAs Supervise the Easy operations customer service staff to consistently deliver performance metrics that exceed performance expectations Effectively supervise and resolve queries raised by all staff and customers in the regions relating to progress in application processing, pay out and regional performance Define the key metrics for measuring the performance of Easy Operations Customer Service section Put in place measurement systems to measure and report on the specified key performance metrics Use the performance information generated from Easy operations to execute continuous improvement initiatives, that show measurable improvement in efficiencies in the execution of the business
Candidate Specification
Experience		3 years
Education Level		Degree
Qualifications
Software
Equipment
Knowledge Of		of legal and regulatory issues typical for country banking system.
Skills To		Strong problem solving and analytical, Strong verbal and communication
Ability To		to handle multiple tasks simultaneously, to travel as needed
Personality		Strong innovation and creativity
Other
Organisation
Industry		Banking
Culture		Multicultural
Gender Profile		Mixed
Age Profile		Between 25 and 55 years of age
Terms And Conditions
Employment		Permanent
Location		Dar es Salaam, Tanzania
Remuneration		Negotiable
Mode of Application: You must be registered with CVPEOPLEAFRICA.com to apply for this position.     MANAGER-OPERATION CENTER Bank, Dar es salaam, Tanzania Ref 13934 Mar 5 An exciting opportunity has arisen for Manager- Operations Center in a Bank. The ideal candidate must have experience in receipt, verification , payment settlement of customer loans,the resolution of staff and customer queries as they arise out of nationally distributed bank operation.
Reporting Structure
Reporting To	Head of Banking Operations
Supervision Of
Interacts With	Staff, customers
Job Description	Receipt and processing of Loan applications until pay out to agreed SLAs Rigorous application of verification tools and processes to customer applications to prevent losses emanating from fraud, incorrect payment and settlement procedures Manage procedure ledgers, documents collection and archiving Management of monthly repayment reconciliations measured in comparison of aggregate repayments received from the Department of Treasury and expected monthly repayments as presented Effectively manage and resolve queries raised. Ensure that all customers and sales are given feedback timely on their status of loan applications Manage branch staff engaged in the processing of applications and handling of queries Define the key metrics for measuring the performance of the operation. Strategy, policy formulation and implementation of the business
Candidate Specification
Experience	5 years
Education Level	Degree
Qualifications	Experience in managing banking operation
Software	Ms office applications
Equipment	Industry related
Knowledge Of	legal and regulatory issues typical for country banking system
Skills To	communication skills, problem solving skills, analytic skills, leadership skills, negotiating skills
Ability To	work under pressure, attention to details , make decisions
Personality	Hard working, self motivated
Other
Organisation
Industry	Bank
Culture	Multicultural
Gender Profile	Mixed
Age Profile	Between 25 and 55 years of age
Terms And Conditions
Employment	Permanent
Location	Dar es salaam, Tanzania
Remuneration	Negotiable

 

Mode of Application: You must be registered with CVPEOPLEAFRICA.com to apply for this position.

 

Share this :

• Digg
• Linkedin
• Stumbleupon
• Delicious
• Tumblr
• BufferApp
• Pocket
• Evernote