Research teams are learning that in the minds of the public, little progress has been made in reforming the security sector. In fact, half of the citizens surveyed do not trust their security services and are dissatisfied with their performance. Here, direct experience with security services leads to more negative opinions, and perceptions of personal and family safety play a critical role in citizens' evaluation of their country's security sector. The more secure the public feels, the higher the security sector score and the less secure, the lower the score. Political and sectarian affiliation has also emerged as having a significant role in determining attitudes toward the security sector — especially in Iraq. Individuals and groups that do not support or are not affiliated with the ruling party or sect feel the absence of security much more than those with closer ties. Perhaps, for this reason, a majority of the Arab public believes that the security services in their countries work for the regimes, not the citizens.
While the data suggests that perceptions differ among respondents, the findings nevertheless point to the need to speed up the process of security sector reform across the Arab World. The research teams acknowledge that effective security sector reforms require institutionalizing accountability, combatting corruption, respecting human rights, and clearly defining tasks, missions, and chains of command. They argue that these measures provide the only means of winning public trust.
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http://www.idrc.ca/EN/Documents/English-Summary-Arab-Security-Sector-Index-2015.pdf
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